Privacy Policy

This Privacy Policy describes how StimmWerk Zurich ("we", "us", or "our") collects, uses, and discloses your personal data when you visit or use our online platform and services. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection law.

What Personal Data We Collect

We may collect various types of personal data, including but not limited to:

• Identity Data: Such as your name, title, date of birth, and gender.
• Contact Data: Such as your billing address, email address, and telephone number.
• Financial Data: Such as payment card details and other information necessary for processing payments for our services.
• Profile Data: Such as your username and password, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our site, services, and products.
• Technical Data: Such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Marketing and Communications Data: Such as your preferences in receiving marketing from us and your communication preferences.

How We Collect Your Personal Data

We collect data through different methods:

• Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post or during personal interactions. This includes personal data you provide when you:
  • Apply for our services (vocal coaching, lessons, workshops, etc.);
  • Create an account on our platform;
  • Subscribe to our publications;
  • Request marketing to be sent to you;
  • Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties, for example, analytics providers or payment service providers.

How We Use Your Personal Data

We use your personal data for various purposes, including:

• To provide and manage the services you have requested, such as vocal coaching, lessons, workshops, or recording services.
• To process your payments and manage our relationship with you.
• To send you service-related communications, such as updates or information about your bookings.
• To improve our services and our online platform.
• To manage our business operations, including accounting and record-keeping.
• To comply with legal obligations.
• For marketing purposes, if you have consented to receive marketing communications.

Legal Basis for Processing Personal Data

We will only process your personal data when we have a lawful basis to do so. The legal bases we rely on include:

• Performance of a Contract: Processing your data is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., providing singing lessons you have booked).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests (e.g., improving our services, managing our business).
• Consent: We may process your data based on your explicit consent for specific purposes (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., maintaining financial records).

Data Sharing

We may share your personal data with trusted third parties who perform services on our behalf, such as payment processors, IT service providers, or professional advisors. These third parties are obligated to protect your data and use it only for the purposes for which we disclose it to them. We do not sell your personal data. We may also disclose your data if required by law, court order, or other legal process.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

• The right to access your personal data.
• The right to rectification if your data is inaccurate or incomplete.
• The right to erasure of your personal data in certain circumstances.
• The right to restrict processing of your data in certain circumstances.
• The right to object to processing of your data in certain circumstances.
• The right to data portability (receiving your data in a structured, commonly used, machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the contact details provided below. You also have the right to lodge a complaint with a supervisory authority.

Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

StimmWerk Zurich
Pelikanplatz 15
8001 Zurich
Switzerland